FAQ
Here you’ll find answers to the most common questions about our services, hours, and experiences. If you have any additional questions, don’t hesitate to contact us. We’re here to help you make the most of your visit.
Why does the rate change when booking via chat?
Due to taxes and additional fees.
What is the minimum age for the Zipline/Canopy tour?
4 years old.
How long does the Gold package last?
The canopy tour lasts between 1:50 min and 2:50 min, and the hanging bridges tour lasts between 1h 30min and 2h.
What happens if it rains?
Rain does not affect activities since the park is located in the Cloud Forest with microclimates.
Can we do the activities on different days when booking a package?
Yes, it is possible.
What is the height of the canopy and hanging bridges?
Height details will be provided on the website.
How can we do the zipline with an infant?
Adults must take turns to stay with the child. Example: one adult from 8:30 am to 11:00 am, and the second from 11:00 am to 1:00 pm.
Can we touch the sloths?
No, but you will be very close to them.
Is transportation included?
Yes, round-trip transportation is included if you book at least one of the following activities: canopy, hanging bridges, or sloth habitat. Transportation covers routes available based on your accommodation.
What is the maximum weight allowed for the canopy tour?
The maximum weight is approximately 110 kg (242 lbs).
What is the weight requirement for the Superman Harness?
The minimum weight is 50 kg, and the minimum height is 1.50 m.
Can we wear sandals or hiking sandals on the canopy tour?
No, closed-toed shoes are mandatory.
What time do the transports depart?
Transports depart at 11:00 am, 1:00 pm, 2:00 pm, 3:00 pm, and 4:30 pm.
How do I take the return transport?
After your activities, go to the reception area. The transport’s arrival will be announced 5 minutes before departure.
How long does it take to get to the park?
It depends on the pick-up location, but from downtown Santa Elena, it takes about 20 minutes.
Can children be accompanied by their parents on the canopy tour?
Yes.
Do you offer private tours?
Yes, private tours are available upon request.
Can I enter the park at any time?
No, activities have specific hours. Check at the time of booking.
Do you collaborate with influencers or content creators?
Yes, but content, audience, and other factors are evaluated. Contact: [email protected].
Is the park pet-friendly?
No, pets are not allowed for safety reasons.
What should I bring to the park?
Light clothing, waterproof gear, closed shoes, sunglasses, repellent, long pants, binoculars, extra clothes, and a jacket.
Should I use repellent?
It is optional, but you may bring it.
Can I drive a sedan to the park?
Yes, but a 4×4 vehicle is recommended due to road conditions.
Do you give out free coffee?
No, but at our restaurant El Jardín, you can enjoy a variety of food and drinks.
How many hanging bridges does the park have?
The park has 8 hanging bridges. The longest is number 4.
How many cables are there in the Canopy Tour?
There are 13 cables in the canopy tour, along with an optional Tarzan Swing.